Search by the job, not just “heat pumps”
Installation, annual servicing, refrigerant work, plumbing faults, controls and manufacturer warranty work can require different experience. Start with the system make, model, age, fault code and whether the problem affects heating, hot water or both.
Shortlist checks
- Ask whether the provider works in your part of Cork and what travel charge applies.
- Confirm documented experience with your make and controller.
- Ask what qualifications are relevant to the work, including refrigerant handling where required.
- For grant-related installation work, verify the applicable registration through SEAI's current contractor search.
- Request the service scope, exclusions, VAT and likely diagnostic charges in writing.
- Ask whether parts are held locally or ordered through a manufacturer.
Describe the fault properly
Provide photographs of the controller and installation, the exact fault code, when it occurs, recent pressure readings and whether any settings changed. State if there is water leakage, electrical damage, burning smell or loss of heating during cold weather. Follow manufacturer safety instructions and use emergency services where there is immediate danger.
Cork-specific practical questions
- Does the outdoor unit show coastal corrosion or blocked drainage?
- Is the unit exposed to prevailing weather or recirculating cold discharge air?
- Can the provider reach West Cork or rural locations without a second travel charge?
- Will the technician assess the distribution system, or only the outdoor and indoor heat-pump units?
- Can the provider support the system after the initial visit?
What good service evidence looks like
A useful report identifies the equipment, observations, measurements, settings changed, parts fitted and outstanding recommendations. “Serviced OK” gives the next technician little evidence. Keep the report with commissioning and warranty documents.
See the national service-cost checklist or return to the heat-pump hub.